Terms & Conditions

Booking Terms and Conditions – Edinbane Self Catering

1. We require a minimum 25% deposit with initial booking.
2. Any balance owed by guest is due no later than 42 days before check in date.
3. All payments should be made on line via our website or via BACS, cheque or cash in specific instances.
4. Reimbursements – Only the cost of the rental is covered by our policy.
5. Refund Payments for cancelled bookings 61 days or more before check in date will be released to the cancelling guest within 5 days of when the cancellation is made.
6. Refund Payments for cancelled bookings from 60 days up to and including 2 days before check in date will be released back to the cancelling guest on the scheduled date of check-out of the original booking.
7. Cancellations made 1 day prior to or the day of check-in will not be eligible for refund. Example: For a check in on Saturday, Guests could cancel the prior Monday, Tuesday, Wednesday, and Thursday, but not Friday (1 day prior) or Saturday (day of check in).
8. Guests must cancel their reservation by notifying us in writing that they wish to cancel.
9. A maximum of 2 dogs at Tigh Dubh and Merman Cottage are acceptable as long as the dog(s) are fully inoculated and wormed. Owners are responsible for their dogs and ensuring that the area and gardens around each property is maintained free from excrement. Dog owners are reminded that worrying any form of livestock is an offence covered by legislation. Fighting breeds are not accepted.
10. The cottage should be left as clean as it is on arrival, clients will be responsible for any breakages. A surcharge may be levied if excessive servicing is required following a clients holiday.
11. Holiday lets operate from 4:30 pm on the date of arrival – 10 am on the date of departure unless specific arrangements are made to the contrary.
12. Bookings made through the online booking system are provisional until we have confirmed the reservation.
13. By making a booking you are accepting that we can hold your contact details and that our records hold your name, address, email and Tel no. We keep this information for our internal records and to enable us to contact you if required. The information is held on password encrypted files on the Edinbane Self Catering computer system. Our Booking Management systems has tools to find, remove and mask guest data. Please be assured that we do not share this information with any other individual or organisation unless required to do so by law or in the event of a medical emergency. The DATA CONTROLLER for Edinbane Self Catering is Alistair Danter. You have the right to access your data free of charge within 1 month of making a booking with Edinbane Self Catering. It is your responsibility to inform the DATA CONTROLLER of any changes to your DATA. The consequences of not providing up to data DATA are that your contact details are not current. Any DATA breaches will be reported to you personally and the Information Commissioners Office.